IMATION FAQ

A few simple questions and answers about IMATION Mobile Security Products

Hopefully you will have found the answers to all your questions on the various pages on our site. However, please see some of the most Frequently Asked Questions and answers below:

Is there anyway for Imation to recover data from a Defender device or other flash drive?
Imation cannot recover any private data from a device. Your only option to handle situations like this is to implement a key backup system. The devices are secure and there are no “back doors”.

If the encryption of data is not needed, can it be disabled on a Defender drive?
The objective of the Defender family of drives is security of the data stored. The F100, F150, F200, H100 and H200 employ FIPS 256 bit hardware encryption to accomplish this. There is no method of using the drives without proper authentication and encryption of the data. Similarly, there is no method of disabling or deleting the software.

NB: The Defender F50 uses software encryption and can be used as a typical flash drive, if the encryption of data is not desired. The drive will always appear to the computer as two drives, a CD-ROM drive and a second F50 Pivot drive. The F50 Pivot drive can be used the same as any non-encrypting drive.

What should I do after I insert an Imation Flash Drive into the USB port?
As soon as an Imation flash drive is connected to the USB port, the operating system will recognize and initialize the device. Afterwards, the drive will appear as an additional storage device on the system, and can be used exactly like a hard disk. From Windows, to find the Imation Flash drive click on My Computer or Windows Explorer and the Imation flash drive will appear as an additional drive. Macintosh users will find the icon on their Desktop or it can be accessed in the Finder icon.

Do I need to format my Imation Flash Drive before using it?
Your Imation Flash Drive comes formatted and ready to use right out of the box. For most of the Imation drives the default format will be FAT32, which is compatible on all Windows, Mac and Linux platforms.

It may be useful in some cases when using Windows operating systems to reformat with NTFS, if you have a need to store files larger than 4GB.

How do I format my Imation Flash Drive in Mac OS X?
Your drive must be set up as a single public partition, since neither Windows Explorer nor the Macintosh OS will recognize a password protected partition.

To format the drive in Mac OS X: Go to Finder – Open Applications – Find and open Utilities – Double click on Disk Utilities – In the upper left window highlight the line “__MB Imation USB Flash” – Click on Erase in the tool bar at the top of the window – Specify the format and enter a volume name – Click on Erase in the lower right position on the screen

No disk icon appears in Windows Explorer when connecting a flash drive?
Windows Explorer has not refreshed after inserting the drive: Refresh the Windows Explorer by pressing the F5 key.

Drive is not fully inserted: Remove the Imation Flash Drive from the USB port and then reinsert it.

All available drive positions are assigned: Reassign or move mapped drive locations to open up a position closer to the system hard drive.

When the data on a Defender F50 flash drive is no longer needed it can be cleared. What is the procedure to do this?
Unlike the F100, F150 and F200 Defender drives, there is no “recycle” operation or icon to clear the F50 device. To completely clear the writable portion of the drive, simply do a format operation from Windows Explorer. This will remove all files, both encrypted and non-encrypted. This also clears the assigned password and initial setup will again be required.

Selective removal of files can be accomplished by highlighting a file name and using the Delete key on the keyboard. Alternatively, the delete operation from within the SecurFlash wrapper can be used, following a successful login operation to the device. The procedure is the same for encrypted or non-encrypted files.

Why does data stored on the Defender F50 removable drive not appear to be encrypted?
Encryption on the Defender F50 is not automatic and must take place through the SecurFlash application.

The F50 drive uses software encryption for securely storing and retrieving files. This must take place through the SecurFlash application on the Defender F50 drive.

Why cant’ I open encrypted files on my F50 in Windows Explorer?
When the Defender F50 drive is connected to a Windows computer, two icons should appear in Windows Explorer (My Computer): SecurFlashCD-ROM (drive letter) – F50 Pivot (drive letter)

By double clicking on the OpenSecureFiles icon in the CD-ROM drive, a Window opens to enter a password and then opens the interface for encrypting and de-crypting files. Detailed information on the usage of this software is contained in the QuickStart document on the CD-ROM drive.

If autorun is enabled on the PC, the password entry screen should come up when the flash drive is connected. If not, it is necessary to go to the OpenSecureFiles icon.

It is important to note that once files are encrypted, accidentally deleting the SecurFS folder on the writable drive will render the encrypted files permanently inaccessible. The Defender F50 will still be usable and a new password can be entered, but previously encrypted files are not recoverable.

When the Defender F50 is connected, there should always be two icons shown in Windows Explorer (My Computer), as noted above; but based on drive mapping on a particular PC, they may not be consecutive.

Can an Imation Flash Drive be infected with a virus?
The Imation Flash Drive can be infected with a virus if you save a virus-infected file to the unit. A virus-infected drive can then infect any other computer you might use with the drive. Avoid issues by using anti-virus software on your computer and update it regularly with the most recent virus definitions.

The Defender F100, F150, F200, H100 and H200 can optionally be purchased with antivirus software on the flash drive itself to minimize the possibility of the flash drive becoming infected.

Is the antivirus option for Defender devices usable on all Windows operating system platforms?
Yes, the antivurus option for the Defender F100, F150, F200, H1000 and H200 is compatible with Windows 7, Windows Visa and Windows XP. It is not, however, supported on the Macintosh platform.

The Defender F50 does not offer an antivirus option.

How can I safely remove my Defender device?
For the F100, F150, F200, H100 or H200 devices, close the browser and any application(s) which you were using to do read/write to the read-only or private partitions on your Defender device. Wait for few seconds to finish any read/write operation(s). There are two options: click on the Defender icon in the lower right of the System Tray and click “Eject” on the menu or click “Safely Remove or Eject Hardware” icon from the Windows task bar. Select the device and click on “Safely Remove” or “Eject” per the operating system. You can safely disconnect the device from the USB port after you see the message window “The USB Mass Storage device can now be safely removed from the system”. For a Mac computer, drag the “Private” icon to the “Eject” position on the task bar.

For the Defender F50, close the Secure wrapper encryption window and use the “Safely Remove Hardware” icon in the Windows task bar.

Do Imation Flash Devices require power to work?
Yes, Imation Flash Drives do require power to read from or write to a memory cell. Your computer’s USB connector interface can supply bidirectional data and low power to the device connected to it. The Imation 2.0 Flash Drives draw very little power and do not need external power, so they operate quite nicely off power supplied by the USB port. (Mac users, the drive draws more power than is supplied on the USB port on a Mac keyboard. If you use the keyboard port, you will get a low power message. You should use the Flash drives on the USB ports on your computer.)

Once the information is stored on the flash drive, no power is needed to maintain the data.

Why does the “Device Removal” message appear during biometric Logon on my Mac machine?
For the Defender products, if the Mac happens to be polling the USB bus at the time of the biometric Logon operation, this message may appear. Simply close the window and proceed

Which Defender series of products are compatible with Mac computers?
The higher end Defender products, i.e. Defender F100, F150, F200 + Bio, H100 and H200 + Bio, are fully compatible with Mac OS 10.5, 10.6 and 10.7.2 per the following conditions:

1. The Mac hardware must be Intel processor based.
2. The firmware version on the Defender drive must be at Version 2.2, or higher.

The Defender F50 is a software encrypted product and the software is not Mac compatible. Non-encrypted files can be stored on the device, but the encryption of files is only available on a Windows platform.

Early Defender products, F100 and up, may be at firmware level 2.1. An update is available to level 2.2 to enable operation on Mac OS 10.5 and up.

Are Defender devices portable from one PC to another with different Operating Systems?
The Defender F100, F150, F200, H100 and H200 are portable from one PC to another. They can be managed by executing ACCESS Software directly from the CD-ROM partition without having to install the software on the host PC. If the device is already configured, you can unlock the device in zero-foot print mode or execute the unlock utility from the read-only partition without having to install the unlock utility on the host PC.

This portability is available across supported Windows operating systems and on Mac Intel based systems.

How should I care for my Imation Flash Drive?
Take appropriate precautions with your drive, just as you would any non-portable piece of equipment. Avoid dropping the drive, getting it wet, shaking it, or storing it in very hot or cold conditions. We suggest that you use the lanyard or key ring supplied with your drive to carry and store the Imation Flash Drive. Other methods of carrying the drive, for example on a key chain, are not covered under warranty and may result in breakage to the lanyard coupling.

What is the FIPS Certificate Number for the Imation Defender Devices?
Below is the link for the F100, F150, F200+Bio, H100 and H200+Bio drives. Simply scroll down to cert # 1269?

http://csrc.nist.gov/groups/STM/cmvp/documents/140-1/140val-all.htm

When connecting an Imation Defender flash or hard disk drive, it shows as “Locked.” Why?
When a Defender product is connected to the computer, the writable drive will appear as “Locked” until a successful Login operation is completed. This will be true for the Defender F100, F150 and F200 + Bio flash drives and the F100 and F200 + Bio hard disk units.

If Autorun is enabled on a Windows computer, the Login screen should come up when the device is connected. If the Autorun is not enabled or the screen does not appear, it will be necessary to navigate via Windows Explorer to the CD-ROM Defender icon and double click on Start.exe. This should launch the Login screen to allow password and/or biometric entry and the “Locked” drive then appears as “Secure.”

When connecting the device to a Mac computer, two icons should appear, “Application” and “Locked.” Open Application and double click on ACCESS to launch the login screen.

What operating systems support the Defender F100, F150 and F200 flash products and H100 and H200 hard disk products? What is the current released version of software and firmware?
The compatibility of the Defender series of flash drives is dependent on the software used for logging in to the Private partition of the drive. Software is provided for the Windows operating systems, Windows 7, Windows Vista and Windows XP. Support is also provided for the Mac OS 10.5 and up when run on an Intel based hardware platform.
Login software is not provided nor is support available for the Linux operating systems, including Ubuntu. For the special case of the F200 (and H200) if the device is configured for biometric only (fingerprint only), a successful finger scan immediately after the device is connected will authenticate to a Linux system. Read and write access to the Private partition will then be allowed.

This is not true if password and biometric are configured.

There are two current Defender software versions:
Version 3.8.7.17 for multi language support
Version 4.0.4.17 for ACCESS Enterprise Servo 4.0 compatibility
Firmware Version 2.3 is current

Because of the secure access of the Defender products, specific software is provided to interface with the operating systems. Only Windows and Mac are currently supported for password access.

How many Users can be created on a Defender Drive?
The Imation Defender drives, F100, F150, F200, H100 and H200, can be assigned up to 10 users when configured in the Custom setup mode. Each user can have separate passwords and/or biometric access. Only one user will have access at a time to his or her partition. There is no sharing of partitions in the ACCESS Standard setup mode.

For managed devices using the ACCESS Enterprise Management software, it is possible to assign more than one user to the same partition.

How many users at a time can login to the Imation Defender device?
While a Defender F100, F150, F200, H100 and H200 can be configured for multiple users, only one user can login to the device at a time. The last authenticated user will be considered a logged in user.

Are the Defender drives supported on a Mac computer?
Yes, the F100, F150, F200, H100 and H200 are fully supported on Intel based Mac platforms running OS X 10.5 and up. For Mac OS X 10.6 and OS X 10.7, a firmware update may be needed, for early devices, contact Imation Support. Units with firmware Version 2.2 or higher do not need the update.

The Mac can store unencrypted data on the F50, but the encryption software of the F50 is not Mac compatible.

How many users and fingerprint templates can be enrolled on the Defender Biometric devices?
Up to 10 users can be registered on the F200 and H200 biometric devices. In addition, they will support enrollment of up to 10 fingerprint templates in total. Therefore, 10 users would only allow one fingerprint for each, five users would allow 2 fingerprints each, etc.

Why won’t my Defender biometric device authenticate my finger?
The Defender F200 or H200 devices may fail to authenticate a finger if the biometric sensor is damaged, or your fingerprint has aged or has been altered due to environmental factors or injury. If you have extra finger enrollments, you can enroll another finger or delete an existing fingerprint and enroll a new one. For more information, see “Managing authentication methods” on page 14 of the User Guide. If the sensor is broken, contact the administrator or Imation.

How many fingers should I enroll on the Defender Biometric drive?
It is recommended that you enroll at least two fingers for biometric authentication. Since many factors can affect biometric performance, it is best to have a second finger in case the first is not being recognized, for example, due to an injury.

ACCESS ENTERPRISE

Do I need to keep the Management Code secret?
The management code for the F100, F150, F200 H100 and H200 does not give access to any private data or use of key material so there is no security threat from knowing the management code. Its main purpose is to allow device recycling and updating of the read-only partition. However, if an organization wishes to manage and fully maintain control of devices that it issues to users, it is recommended that it change the management code and keep it secret. This prevents employees from recycling the device themselves and reconfiguring it for their own purposes.

For this reason the default Management Code for the Defender products is not generally published. If the default value is needed, contact Imation Support.

As a note of caution, once changed, the default Management Code is no longer functional. Keep track of any custom values input to a device.

The Defender F50 does not have or use a Management Code. Erasing the F50 Pivot drive has the effect of resetting the unit to factory conditions.

I am the only administrator of the Defender device, what should I do if my password and biometric access is blocked?
For the Defender F100, F150, F200, H100 and H200, you can no longer manage the Defender device because you cannot access the device as an administrator using a biometric entry or a password. Furthermore, there are no other administrators who can access the device to unblock your access to the device. If you want to manage this device again, your only option is to recycle the device. This will erase all data and return the unit to factory status.

For the Defender F50, you should try the Recover Password sequence on the login screen.

If I use Imation Defender for my own purposes, should I just be a device Administrator since I am the only user?
This is not advisable. For the F100, F150, F200, H100 and H200 it is recommended that you always create an administrator with a reliable means to authenticate (be it password or biometric) and then define a second user for your day to day use. The administrator account has privileges that you don’t want to be exposed if, for example, you leave your device unlocked and unattended.

The administrator password can be created with any combination of up to 128 characters. It is therefore very secure and resistant to unauthorized access.

The Defender F50 does not have the Administrator capability.

What is ACCESS Enterprise and what benefits result from its use? What products are supported?
ACCESS Enterprise is a software package that offers a managed deployment of Defender devices, F100, F150, F200, H100 and H200. Benefits are:

* Control device configurations and corporate security policies that determine how devices can be used.
* Provide help desk support when necessary for end users who have problems authenticating.
* Perform data recovery operations on a device for audit and compliance reasons.
* Provide optional antivirus protection on the Defender devices.
* Provide remote issuance of devices
* Adds remote revocation of devices when combined with ACCESS Enterprise Server installation

Support is provided for the Defender Collection of devices, including the F100, F150, F200 + Bio flash drives and the H100 and H200 + Bio hard drives.

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